When your order is placed on the web site, you will see a ” Thank You ” page. It means that your order has been successfully placed. Your order is then sent over a secure connection to My Hiep Bakery Online Shop. Your order will be processed and shipped whenever we received your money order. You will receive an email confirmation once your order has been downloaded and received at My Hiep Bakery Online Shop. If there are any problems with your order, one of our customer services associates will contact you by phone or by email within 24 hours.